Shipping policy
Effective Date: 25 July 2025
Last Updated: 25 July 2025
At Axearc, we aim to deliver your orders quickly, safely, and reliably—whether you’re shopping for club-level shuttlecocks, accessories, or performance apparel. Below you’ll find important information about our shipping methods, costs, timelines, and delivery support.
Order Processing Time
We process and dispatch orders Monday to Friday (excluding public holidays).
- Orders placed before 12:00 PM (Irish time) are usually shipped same or next business day.
- During peak periods (e.g. product launches, promotions), processing may take up to 2 business days.
- You will receive a dispatch confirmation email with tracking information once your order is shipped.
Shipping Rates & Delivery Times
We currently ship to Ireland, Northern Ireland, and selected EU countries. Shipping fees are calculated at checkout based on order value and destination.
| Region | Delivery Time | Shipping Fee |
|---|---|---|
| Republic of Ireland | 1–3 business days | From €4.95 (Free over €75) |
| Northern Ireland | 2–4 business days | From €6.95 |
| EU (Selected Countries) | 4–7 business days | Calculated at checkout |
Free standard shipping in Ireland on orders over €75.
Click & Collect (Coming Soon)
We’re working to introduce a Click & Collect option at select Axearc partner clubs and events. Stay tuned!
International Shipping
At this time, we only ship within Ireland, Northern Ireland, and selected EU countries. For international club or bulk orders outside these regions, please contact us directly at logistics@axearc.co.
Tracking Your Order
Once your order is dispatched, you will receive a tracking link by email or SMS. If you haven’t received a dispatch email within 3 business days, please check your spam folder or contact us.
Note: Tracking updates may take up to 24 hours to appear after dispatch.
Delivery Issues
If your order is delayed, missing, or arrives damaged, please notify us within 7 days of the expected delivery date.
- Email: support@axearc.co
- Include: Order number, photos (if damaged), and delivery details
We’ll work with the carrier to resolve the issue as quickly as possible. Where appropriate, we may offer a replacement, refund, or shipping fee reimbursement, subject to investigation.
Missed Deliveries / Incomplete Address
Please ensure your delivery details are accurate at checkout. Axearc is not responsible for delays or losses due to:
- Incorrect or incomplete shipping addresses
- Missed delivery attempts by the courier
- Uncollected parcels returned to sender
If a package is returned due to delivery failure, we will contact you to arrange reshipment (additional shipping fees may apply).
Sustainable Shipping Commitment
Where possible, we use eco-friendly packaging materials and optimise shipment sizes to reduce waste and emissions. We’re committed to building a more sustainable supply chain with every order.
Risk & Ownership
Risk of loss and title for goods pass to you upon delivery to the shipping address provided. All shipments are handled with care and packed securely to protect your order in transit.
Need Help?
For any shipping-related questions, reach out to our customer support team:
📧 support@axearc.co
We’re here to make sure your Axearc experience is smooth from click to court.